Homeless Management Information System (HMIS)

Many agencies in Clackamas County which offer housing and services to people who are homeless participate in the Homeless Management Information System (HMIS). The HMIS is designed to collect data on the housing and services provided to clients. The system is only accessible to employees of contracted agencies, and the county works to protect the privacy of clients. This Tri-county HMIS is administered by the Multnomah County Department of County Assets on behalf of Clackamas, Multnomah, and Washington County. The software product used in Clackamas County is Community Services Software (CSS) by Wellsky.

All questions about HMIS should be directed to hmisadmin@clackamas.us.

Visit Continuum of Care for information and reports about homelessness in Clackamas County.

HMIS Training

Each month, Clackamas County will hold HMIS new-user training sessions to simplify the process and improve access.

Training Schedule

• 1st Monday of the month
  9 a.m. to noon
  Join via Teams
• 2nd Monday of the month
  1 p.m. to 4 p.m.
  In person at PSB 216, 2051 Kaen Road, Oregon City
• 3rd Monday of the month
  9 a.m. to noon
  Join via Teams
• 4th Monday of the month
  1 p.m. to 4 p.m. 
  Join via Teams
• 5th Monday of the month
  9 a.m. to noon
  Join via Teams

How to Get Started

Email hmisadmin@clackamas.us with your:

• Full name
• Email address
• Job title
• Work phone number
• Do you need Spanish-language training or any other accommodation? 

The new user will receive instructions to access the Learning Management System (LMS). The LMS is an online system where users complete required training videos and pass a short quiz.

Once the LMS is complete, the user must email their completion certificate to hmisadmin@clackamas.us. After that, the user may attend the next available Monday training session (Teams link will be shared upon completion of LMS).

No invitation is required once the certificate is submitted.

Documents and Forms

• CSS HCDD HMIS Administrative Agreement
• CSS HCDD HMIS Agency Participation Agreement
• CSS HCDD HMIS End Users Agreement (EULA)
• CSS HMIS CHA Release of Information (ROI)
• CSS HMIS Privacy Notice
• CSS HMIS Privacy Poster
  • Amharic
  • Arabic
  • Persian
  • Russian
  • Simplified Chinese
  • Spanish
  • Somali
  • Ukrainian
  • Vietnamese
• HCDD Data and Information Request Form

HMIS User Work Instructions

• 6-Month Follow Up Entries
• Accessing and Utilizing ESG CAPER and COC APR Reports
• Accessing BusinessObjects & Running Reports
• Case Managers and Case Plans Tab
• Client Files: Finding and Creating
• Creating a New Household
• Entry Assessment Tips
• HUD Verification Tables
• Incoming CHA Housing Referrals
• Interim Reviews
• MovingOn Assistance for CoC-Funded PSH
• Program Entries and Exits
• Program Performance Reports
• Removing Members from an Existing Household
• ROI Tab
• Service Transactions
• Service Transactions for Housing Related Coordinated Entry

Guidance Documents

• CHA Exit Guidance
• Population A&B Determination Guidance