Account Services

Low Income Customer Discount

Income Limits

Single Resident
$23,106.50

Single Resident

Combined Household
$31,283.50

Combined Household

To qualify for the discount, please complete the application form and attach a copy of your most recent federal income tax return or your most recent form SSA 1099 - Social Security Benefit Statement.

Once you have completed your application, please return it to:

Attn: Financial Services
Water Environment Services
150 Beavercreek Road
Oregon City, OR 97045

If you have questions about the Low Income Customer Discount Program please call 503-742-4567.

Frequently Asked Questions

40541

If you live in Clackamas County Service District No. 1, you are billed by Water Environment Services (WES) for sewer, surface water, and, where applicable, on-site maintenance services. Your drinking water services are provided by water districts that overlap our service areas. If you live within the limits of one of our city partners, West Linn, Gladstone, Milwaukie, or Oregon City you may receive one bill for water, surface water, and sewer from that city.

40541
  • In person or by using the dropbox at Water Environment Services, 150 Beavercreek Rd
  • Over the phone: 503-742-4567
  • Online epay 
  • Direct debit
40541

Water Environment Services direct bills its single family, commercial, industrial and multi-family customers every month.

40541

The monthly sanitary sewer fee funds ongoing operation and maintenance of the public sewer system.

40541

The cost of building sewer laterals can vary widely. On the low end of the scale, a simple shallow gravity connection to a new house could be as little as $500. Longer, deeper connections from existing houses to the public sewer can be as much as $3,000 to $5,000, including decommissioning a septic tank if necessary.

Because of the wide variation in cost, we always recommend that owners get three bids for connecting their house to the sewer system.

40541

The monthly sanitary sewer fee is based on the cost of operating and maintaining the collection and treatment facilities. Maintenance costs include the repair and replacement of equipment over time. Maintenance costs also include a capital component for the complete replacement of obsolete or worn out equipment. Some maintenance costs are incurred to meet permit requirements for discharge into the receiving streams.

40541

Account balances not paid by due date will be assessed a penalty of 15% per annum. Delinquent balances may be transferred to owner’s property taxes for collection under ORS 454.225. Once a year delinquent balances may be transferred to owner's property taxes for collection under ORS 454.225. These delinquent accounts are certified to the tax assessor for attachment to the property tax statement. There is a $50.00 fee attached to each certified account. The fee covers the cost of preparing the certification list and the discounts taken on the tax statement.

40541

WES will always accept partial payments on any account. However, lengthy payment plans are not allowed to substitute for the certification of delinquent accounts.

40541

You are responsible for the bill if you are the property owner. Property owners may wish to incorporate the sewer bill with the lease agreement or receive deposits to cover a potential delinquent sewer balance.

Once a year delinquent balances may be transferred to owner's property taxes for collection under ORS 454.225. These delinquent accounts are certified to the tax assessor for attachment to the property tax statement. There is a $50.00 fee attached to each certified account. The fee covers the cost of preparing the certification list and the discounts taken on the tax statement.

Water can't be turned off to a building. Individual building sewer pipes do not have shutoff valves. The surface water continues to run from impervious surfaces regardless of any need to discontinue the service. Even if there were a valve to close off the sanitary sewer service, doing so would create a health hazard.

40541