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Starting on February 6, 2026, WES' online and automated phone/text utility payment systems are temporarily unavailable due to a nationwide system outage caused by a cybersecurity incident affecting our third-party provider, Bridgepay Network Solutions.
Bridgepay Network Solutions reported this was not a credit card data breach, and there is no evidence of customer data exposure at this time. Restoration by Bridgepay Network Solutions is in progress; however, they do not currently have an estimated time for a resolution.
No action is required at this time. Any unpaid balance from this month will appear on your next bill. You will not be charged a late fee because of this outage. We apologize for the inconvenience.
If you prefer to make a payment during the system outage, please use one of the following payment methods:
- Mail a check to: PO Box 6940, Portland, OR 97228-6940.
- Pay in-person Monday – Thursday from 7:30 AM – 12:00 PM and 1:00 PM – 5:00 PM at: 150 Beavercreek Road #430, Oregon City, OR 97045.
- Call (503) 742-4567, and our Customer Service Team can accept your debit or credit card payment over the phone Monday – Thursday from 7:30 AM – 12:00 PM and 1:00 PM – 5:00 PM.
- Contact your bank to set up bill pay. If you currently have bill pay set up with your bank, those payments should continue to be processed.
Our Customer Service Team is available for you by phone (503) 742-4567 and in-person (150 Beavercreek Road #430, Oregon City, OR 97045) Monday – Thursday from 7:30 AM – 12:00 PM and 1:00 PM – 5:00 PM. Customer Service can also be reached by email: wescustomerservice@clackamas.us
WES will be closed in observance of Presidents’ Day on Monday, February 16.
We will continue to keep you updated as we receive additional information. For the latest updates visit Clackamas.us/WES
We apologize for the inconvenience and appreciate your patience.
Frequently Asked Questions
Who can I talk to about my payment?
Our Customer Service Team is available for you by phone (503) 742-4567 and in-person (150 Beavercreek Road #430, Oregon City, OR 97045) Monday – Thursday from 7:30 AM – 12:00 PM and 1:00 PM – 5:00 PM. Customer Service can also be reached by email: wescustomerservice@clackamas.us
I have direct draft setup, am I impacted by this?
No, you are not affected by this outage. We will receive your February payment on time.
I have bill pay setup through my bank, am I impacted?
No, you are not affected by this outage. We will receive and process your February payment as normal.
I mail my payment each month, am I impacted?
No, you are not affected by this outage. We will receive and process your February payment as normal.
When will services restored?
Restoration by Bridgepay Network Solutions is in progress, however they do not currently have an estimated time for a resolution.
Who can I talk to about my account?
Our Customer Service Team is available for you by phone (503) 742-4567 and in-person (150 Beavercreek Road #430, Oregon City, OR 97045) Monday – Thursday from 7:30 AM – 12:00 PM and 1:00 PM – 5:00 PM. Customer Service can also be reached by email: wescustomerservice@clackamas.us
