Office Specialist 2 (Milwaukie Clinic)

Health, Housing & Human Services – Health Centers Behavioral Health Clinics
$28.83 - $32.64 Hourly/DOE

Clackamas County’s Health Centers Division is seeking an Office Specialist 2 to join our dedicated team at the Lake Road Health Center Clinic. This position provides a wide range of clerical and administrative support to our fast-paced clinic and plays a vital role in ensuring smooth daily operations. The Office Specialist will be responsible for client registration and check-in, answering and routing phone calls, verifying insurance information, processing payments, supporting clinicians with data entry, and assisting with other office functions to ensure excellent service delivery.

We are looking for a detail-oriented and customer service-focused professional who thrives in a collaborative environment. The ideal candidate will demonstrate flexibility, a strong ability to multitask, and excellent communication skills. They will be passionate about serving a diverse community and committed to equity, inclusion, and quality care for all clients. Prior experience in behavioral health, medical clinics, or customer-facing roles is highly desirable.

We are a highly engaged and collaborative team passionate about the diverse patients we serve, aligned with the County’s mission. Our clinics are fast-paced, and we take pride in fostering a positive work culture. At Clackamas County Health Centers, we strive to help individuals achieve their optimal health. We believe that engagement and participation in mental health treatment leads to positive outcomes for each person, their chosen families, and the communities they belong to.

Candidates with a strong commitment to providing equitable services to the community and supporting Clackamas County’s commitment to equity, inclusion, and diversity are encouraged to apply. 

Roles and responsibilities

• Client Registration & Intake: Register new clients, verify insurance, explain fees, and schedule appointments.
• Client Check-In: Greet clients, update demographic and insurance information, collect payments, and notify clinicians of arrivals.
• Telephone Support: Answer calls, screen inquiries, schedule or cancel appointments, relay client messages, and make appropriate referrals.
• Data & Record Handling: Assist with EMR entries (EPIC), process technical paperwork, and verify accuracy of submitted forms.
• Payment Processing: Collect fees, generate receipts, and ensure proper transaction records are forwarded to appropriate staff.
• Clinician Support: Provide assistance with client record systems, troubleshoot issues, and enter data as requested by staff.
• General Office Coordination: Help with mail routing, faxes, intake packet preparation, front desk coverage, and other administrative tasks.

Required qualifications:

• Minimum of two (2) years of relevant experience in office support or similar role that would provide the required knowledge and skills to perform the duties of the job
• Minimum one (1) year experience working in a front desk or receptionist capacity
• Minimum one (1) year experience providing exceptional customer service
• Minimum one (1) year experience providing accurate data entry 
• Minimum one (1) year experience handling a high volume of calls and greeting walk-in visitors

Preferred qualifications

• Experience working in an environment with the focus of supporting mentally ill individuals or those who experience substance use disorders
• Experience working within a primary care and/or behavioral health setting
• Experience providing support with client intake and registration processes including verification of insurance benefits 
• Experience working in EPIC or similar health record software programs
• Fluency in Spanish/English (bilingual skills to be validated/tested at time of interview and/or selection)

Pre-employment requirements

• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

House and duration

This position works 40 hours (8 hours, 5 days a week) during a standard work week of Monday through Friday.  

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. 

This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. 

How to apply

1. Please complete the Clackamas County Temporary Application (a resume or cover letter is not required but can be included).
   1. Submit to Rocio Velazquez-Penaloza at RPenaloza@clackamas.us.
   2. Position will be open until filled.
   3. If requesting veterans preference points under eligibility criteria of ORS 408.230-408.235, please submit supporting documentation to jobs@clackamas.us. When submitting documentation please reference “Temporary Office Specialist 2 (Health Centers)” in the subject line of your email.

For more information, please feel free to reach out to Rocio Velazquez-Penaloza by email at RPenaloza@clackamas.us.