Temporary Office Specialist 2

H3S – Health Centers
$25.83 - $32.64 Hourly/DOE

Clackamas County Health, Housing and Human Services (H3S) - Health Centers, is looking to fill a Temporary Office Specialist 2 to fill in for the Front Office and Call Center within multiple clinics Oregon City, Gladstone, Clackamas and Sandy).

Our temps provide complex administrative support in a primary care setting. Greet patients when they arrive, verify insurance, and perform a variety of clerical duties. Answer phones, schedule appointments, and send messages to care teams via the electronic health record. In addition to covering pre-arranged shifts at multiple locations, this position also serves as on-call backup for office staff. We are a highly engaged and collaborative team that is passionate about serving our diverse patient population. Creating a positive work culture is a priority here.

Role and Responsibilities

• Greets patients, assesses their insurance status, and checks them in for their appointment. Engages patient regarding their insurance status either on the phone or in person. Refers to Oregon Health Plan if patient is uninsured and potentially eligible for coverage.
• Processes complex or technical materials such as legal forms, formal documents and records where specific procedural requirements are somewhat complicated, and where accuracy and effectiveness are critical. Reviews paperwork for accuracy and corrects mistakes prior to submission. Runs data reports through Epic, Anasazi, and Dentrix as needed.
• Receives, transfers or refers calls to proper sources; provides complex or technical information which requires the interpretation of office or program policies and procedures in order to facilitate office operations or assist the general public; meets and greets the general public and directs individuals to appropriate staff. Communicates to back office via staff messaging and telephone encounters as appropriate, in the electronic medical record.
• Effectively operates complex equipment and office machinery in the office served which may include sophisticated electronic transcribers, and other data entry machinery; may serve as departmental liaison with service and vendor personnel when problems occur; reconciles problems by consulting technical manuals.
• Processes transactions, computes or verifies data, fees or payments; types complex, technical, financial or confidential reports and correspondence; enters typed or handwritten material into the electronic medical record as needed.

Minimum Qualifications

• A minimum of two (2) years of relevant experience in an administrative office support or clerical role where customer service was an important part of the job
• English
• Work experience handling a high volume of calls and greeting walk-in visitors
• At least one (1) year of data entry experience
• At least one (1) year of customer service experience
• Exceptional organizational skills
• Strong verbal and written communication skills, including ability to communicate well with members of a diverse population
• Ability to maintain composure in stressful situations when dealing with a variety of people
• Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy.

Preferred Qualifications

• Bilingual
• Health Care experience
• Experience using EMR system, specifically EPIC

Schedule

Supervisor can ask applicants to work Monday – Friday based on need. Shifts are assigned on day of or ahead of time whenever possible to cover sick calls or vacations/extended leaves for other Call Center or Front office clinical staff. Shifts can be assigned at Sunnyside, Beavercreek, Gladstone, or Sandy Clinic(s). This positions requires someone who is available to work between 24-32 hours per week. Applicant can expect to receive an average of 30hrs per week, but this is not guaranteed and can fluctuate depending on operational needs. Clinic hours are 8 a.m. -7 p.m. Monday – Thurs and 8 a.m. -5 p.m. on Fridays. More details can be provided at interview.

Duration

At least one year or more. Many of our temps choose to stay longer.

How to Apply

• Please complete the Clackamas County Temporary Application (a resume or cover letter is not required, but can be included)
• Submit completed application (a resume or cover letter may be included) to Victoria Carter via email VCarter@clackamas.us and type “Office Specialist 2 Temp” in the subject line.
• Position will be open until filled.
• If requesting veterans’ preference points under eligibility criteria of ORS 408.230-408.235, please submit supporting documentation to jobs@clackamas.us. When submitting documentation please reference the posting job title and department in your email.

For more information, please feel free to reach out to Victoria Carter at VCarter@clackamas.us