Grievance Procedure under ADA or Oregon State Disability Civil Rights Laws

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"), the Americans with Disabilities Amendments Act (ADAAA) and Oregon State law. It may be used by anyone wishing to file a complaint alleging discrimination on the basis of disability in accessibility to Clackamas County roadway rights-of-way.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of the complainant and location, date and a description of the problem(s). You can download the county's grievance procedure form or pick one up at the Clackamas County Department of Transportation & Development, 3rd floor, Development Services Building, 150 Beavercreek Rd., Oregon City, OR 97045. Alternative means of filing a complaint, such as personal interviews or an audio recording of the complaint, are available upon request to persons with disabilities.

A complaint of an ADA violation related to a Clackamas County roadway right-of-way should be submitted by the grievant and/or his/her designee as soon as possible to:

Steve Williams
Department of Transportation & Development ADA Coordinator
Development Services Building
150 Beavercreek Road
Oregon City, OR  97045

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his designee will schedule a meeting with the complainant to discuss the complaint and possible resolutions. After an investigation and review, the ADA Coordinator will respond in writing and, where appropriate, in a format accessible to the complainant. The response will explain the county's position on the issue and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Director of the Department of Transportation & Development.

After receiving the appeal, the Director or his/her designee will review the appeal and the ADA Coordinator finding. Within a reasonable period, after a review, the Director or his/her designee will respond with a final resolution to the complaint in writing and, where appropriate, in a format that is accessible to the complainant.

All written complaints received by Steve Williams or his designee, appeals to the Department Director or his/her designee, and responses from these two offices will be retained by the county for at least three years.


150 Beavercreek Road Room #225 Oregon City, OR 97045

Office Hours:

Monday to Thursday
8 a.m. to 4 p.m.

Available by phone/email
8 a.m. to 3 p.m.

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