Pay Your Utility Bill

No, if you have already completed a Preauthorized Payments Agreement for recurring payments using your checking or saving account, you do not need to register for the online payment system. Pre-authorized payments from bank accounts are drawn on the 20th of each month. If you would prefer to choose another day of the month, please contact WESCustomerService@clackamas.us to inactivate your current recurring payment then use the online system and submit debit or credit card information to set up a new recurring payment.

Yes, WES offers you the option of pre-authorizing recurring payments from your bank account on the 20th of each month. Simply fill out the Preauthorized Payments Agreement, sign it then send it to us along with a copy of a voided check. If you would prefer to choose another day of the month, you can use your debit card to set up recurring payments using the online payment system. At this time, bank routing numbers and account numbers cannot be used in the online payment system.

Your password must meet the following requirements:

• At least 8 characters
• At least one upper case letter
• At least one lower case letter
• At least one non-alphanumeric (!, +, @, #, /, etc.)

No, just type in the number.

The security code is the last three numbers on the back of your credit card near the signature line or the four numbers above your credit card number, sometimes called a “v-code” or verification code.

You will receive a confirmation email regarding your auto pay setup. If you cancel Auto Pay, then you will receive a cancellation email. 

Yes, if you opt-in to email preferences, you will receive an email notification. All email preferences default to YES on all notifications. You can switch each to NO if you prefer not to receive email notification. To update your credit card information, go to Payment Information and completely remove your old credit card information then enter the new card, even if the card number is the same. This is the only way that our system can update the security code and expiration date.

Clackamas Water Environment Services’ rates are adjusted annually. Increases become effective July 1st to support current and ongoing sanitary sewer and surface water services and infrastructure.

WES offers payment plans and Low-income Customer Discounts for those who qualify. Additional financial assistance may be available through the Low Income Household Water Assistance (LIHWA) Program. For information on this program, please contact WES-CustomerService@clackamas.us.

Your account was certified because it was more than 60 days past due. The due date for past due balances to be paid and accounts brought current to avoid certification is June 20th of each year.

When your account is certified, the delinquent charges, and a $50 processing fee, are added to your property's tax bill and will appear on the next property tax statement with the description WES. The amount will need to be paid directly to the Clackamas County Tax Collector following Clackamas County’s normal property tax payment process.

Certified charges are subject to a $50 processing fee. The $50 fee is added to the total amount certified that will appear on your property tax statement.

Payments for certified sewer and surface water charges should be made to the Clackamas County Tax Collector after receiving your tax statement in October. Visit Assessment & Taxation for payment options and details.

No, once balances are certified, charges must be paid to the Clackamas County Tax Collector rather than directly to WES. If a payment for the past due amount is received by WES, the payment will be applied to the current balance on the account or remain as a credit for future services on the account, and the certified charges will still need to be paid to the Clackamas County Tax Collector.

Once an account has been certified, payment for the charges must be made to the Clackamas County Tax Collector according to the due dates for property taxes.

If you suspect any errors or discrepancies in the certified charge, please contact WES customer service at wes-customerservice@clackamas.us or 503-742-4567. Our staff will investigate the matter and provide assistance in resolving any concerns.

Payment for monthly sewer and surface water bills is due on the 20th of the month following service. Payment due dates and past-due amounts are clearly stated on the bills you receive for WES’ services. WES also sends past-due notification letters periodically during the year and sends a pre-certification notice in April to accounts with unpaid charges that may be subject to certification. Please ensure that your contact information is up to date with us so that you receive all relevant information in a timely manner. Online account management options are also available; see more information.

The responsibility for certified delinquent charges typically transfers with the property, which means that a new owner may become responsible for any outstanding charges associated with the property after the sale. Title companies typically request account balances during a property sale and will settle these balances during closing so that there are no unpaid charges when the new property owner takes possession. If you are a new owner of a property with certified charges, please contact your title company to discuss a resolution.