Pay Your Bill

 
Phone

Call 503-742-4567 and select Pay-by-Phone any time, day or night

Calendar

Arrange recurring payments using your bank account on the 20th of each month

Mail

Mail your payment to us at PO BOX 6940 Portland, OR 97228-6940

Drop off box

Use our afterhours drop box at 150 Beavercreek Road near the front door

Making Online Payments

The WES Online Payments System offers you Paperless Billing, Quick Pay, Auto Pay and Account Management. Learn more about the system and register today

Our customer service team is available to answer questions about our online payments system and other account options at wescustomerservice@clackamas.us or call 503-742-4567.

Frequently Asked Questions

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No, if you have already completed a Preauthorized Payments Agreement for recurring payments using your checking or saving account, you do not need to register for the online payment system. Pre-authorized payments from bank accounts are drawn on the 20th of each month. If you would prefer to choose another day of the month, please contact WESCustomerService@clackamas.us to inactivate your current recurring payment then use the online system and submit debit or credit card information to set up a new recurring payment.

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Yes, WES offers you the option of pre-authorizing recurring payments from your bank account on the 20th of each month. Simply fill out the Preauthorized Payments Agreement, sign it then send it to us along with a copy of a voided check. If you would prefer to choose another day of the month, you can use your debit card to set up recurring payments using the online payment system. At this time, bank routing numbers and account numbers cannot be used in the online payment system.

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Please select a password that meets the following requirements:

  • At least 8 characters
  • At least one upper case letter
  • At least one lower case letter
  • At least one non-alphanumeric (!, +, @, #, /, etc.)
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The security code is the last three numbers on the back of your credit card near the signature line or the four numbers above your credit card number, sometimes called a “v-code” or verification code.

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You will receive a confirmation email regarding your auto pay setup. If you cancel Auto Pay, then you will receive a cancellation email. 

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Yes, if you opt-in to email preferences, you will receive an email notification. All email preferences default to YES on all notifications. You can switch each to NO if you prefer not to receive email notification. To update your credit card information, go into the ‘Payment Information’ portion of https://www.municipalonlinepayments.com/clackamaswes and completely remove your old credit card information then enter the new card, even if the card number is the same. This is the only way that our system can update the security code and expiration date.

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Clackamas Water Environment Services’ rates are adjusted annually. Increases become effective July 1st to support current and ongoing sanitary sewer and surface water services and infrastructure.

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WES offers payment plans and Low-income Customer Discounts for those who qualify. Additional financial assistance may be available through the Low Income Household Water Assistance (LIHWA) Program. For information on this program, please contact WES-CustomerService@clackamas.us.

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Phone:503-742-4567
Fax:503-742-4565

150 Beavercreek Road #430, Oregon City, OR 97045

Office Hours:

Lobby open
Monday to Thursday
7:30 a.m. to 5 p.m.

Phone hours
Monday to Thursday
7:30 a.m. to 5:30 p.m.

Email:
Utility services
wescustomerservice@clackamas.us
Permit services
wes-permitservices@clackamas.us

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