Sign up, manage your account or make a payment — day or night.
Call 503-742-4567 24 hours a day to pay with your credit card or checking account.
PO Box 6940
Portland, OR 97228-6940
Pay in our lobby or after hours drop box
150 Beavercreek Road
Oregon City, OR map
Making Online Payments
The WES Online Payments System offers you Paperless Billing, Quick Pay, Auto Pay and Account Management. Learn more about the system and register today!
Our customer service team is available to answer questions about our online payments system and other account options at firstname.lastname@example.org or call 503-742-4567.
Frequently Asked Questions
If I already have recurring payments set up from my bank account, do I need to register on the online payment system?
No, if you have already completed a Preauthorized Payments Agreement for recurring payments using your checking or saving account, you do not need to register for the online payment system. Pre-authorized payments from bank accounts are drawn on the 20th of each month. If you would prefer to choose another day of the month, please contact WESCustomerService@clackamas.us to inactivate your current recurring payment then use the online system and submit debit or credit card information to set up a new recurring payment.75721
Yes, WES offers you the option of pre-authorizing recurring payments from your bank account on the 20th of each month. Simply fill out the Preauthorized Payments Agreement, sign it then send it to us along with a copy of a voided check. If you would prefer to choose another day of the month, you can use your debit card to set up recurring payments using the online payment system. At this time, bank routing numbers and account numbers cannot be used in the online payment system.75721
Your password must meet the following requirements:
- At least 8 characters
- At least one upper case letter
- At least one lower case letter
- At least one non-alphanumeric (!, +, @, #, /, etc.)
No, just type in the number.75721
The security code is the last three numbers on the back of your credit card near the signature line or the four numbers above your credit card number, sometimes called a “v-code” or verification code.75721
You will receive a confirmation email regarding your auto pay setup. If you cancel Auto Pay, then you will receive a cancellation email.75721
Yes, if you opt-in to email preferences, you will receive an email notification. All email preferences default to YES on all notifications. You can switch each to NO if you prefer not to receive email notification. To update your credit card information, go to Payment Information and completely remove your old credit card information then enter the new card, even if the card number is the same. This is the only way that our system can update the security code and expiration date.75721
Clackamas Water Environment Services’ rates are adjusted annually. Increases become effective July 1st to support current and ongoing sanitary sewer and surface water services and infrastructure.75721
WES offers payment plans and Low-income Customer Discounts for those who qualify. Additional financial assistance may be available through the Low Income Household Water Assistance (LIHWA) Program. For information on this program, please contact WES-CustomerService@clackamas.us.75721