Alert
*** WILDFIRES *** READ MORE

Pay Your Utility Bill

Phone

Pay your bill using our new online system using your credit or debit card

Phone

Call 503-742-4567 and select Pay-by-Phone any time, day or night

Calendar

Arrange recurring payments using your bank account on the 20th of each month

Mail

Mail your payment to us at PO BOX 6940 Portland, OR 97228-6940

Drop off box

Use our afterhours drop box at 150 Beavercreek Road near the front door

Making Online Payments

The Clackamas Water Environment Services (WES) payments system has changed. The ePay online payment system is no longer available. To pay online, please sign up for the new system.

The new WES Online Payments System offers you Paperless Billing, Quick Pay, Auto Pay and Account Management. Learn more about the new system and register today

Our customer service team is available to answer questions about our new online payments system and other account options at wescustomerservice@clackamas.us or call 503-742-4567.

Frequently Asked Questions

75721

No, if you already completed a Preauthorized Payments Agreement for recurring payments using your checking or saving account, you will not be affected by the system change and do not need to complete a new form. Pre-authorized payments from bank accounts are only drawn on the 20th of each month. If you would prefer to choose another day of the month, you can use your debit card to set up recurring payments using the new online payments system. 

75721

Not at this time, although WES offers you the option of setting up a direct draft from your bank account on the 20th of each month. Simply fill out the Preauthorized Payments Agreement, sign it then send it to us along with your canceled check. If you would prefer to choose another day of the month, you can use your debit card to set up recurring payments using the new online payments system. 

75721

Yes, WES offers you the option of pre-authorizing recurring payments from your bank account on the 20th of each month. Simply fill out the Preauthorized Payments Agreement, sign it then send it to us along with a copy of a voided check. If you would prefer to choose another day of the month, you can use your debit card to set up recurring payments using the new online payments system. 

75721

No, although we suggest that your password be unique and memorable to you.

75721

The security code is the last three numbers on the back of your credit card near the signature line or the four numbers above your credit card number, sometimes called a “v-code” or verification code.

75721

You will receive a confirmation email regarding your auto pay setup. If you cancel Auto Pay, then you will receive a cancellation email. 

75721

Yes, if you opt-in to email preferences, you will receive an email notification. All email preferences default to YES on all notifications. You can switch each to NO if you prefer not to receive email notification. 

75721

Clackamas Water Environment Services rates are adjusted annually and an average 2.5 percent increase became effective July 1 to support current and ongoing sanitary sewer and surface water services and infrastructure. To help ease the financial stress during the COVID-19 crisis, WES will not charge late fees for unpaid wastewater or surface water bills at this time. WES also offers payment plans and Low-income Customer Discounts for those who qualify. 

75721

Phone:503-742-4567
Fax:503-742-4565
Email:wescustomerservice@clackamas.us

150 Beavercreek Road #430, Oregon City, OR 97045

Office Hours:

⚠ Visit our Closures page for the latest information about office closures.
We also encourage you to call before visiting any county office.