Pay Your Utility Bill

No, if you already completed a Preauthorized Payments Agreement for recurring payments using your checking or saving account, you will not be affected by the system change and do not need to complete a new form. Pre-authorized payments from bank accounts are only drawn on the 20th of each month. If you would prefer to choose another day of the month, you can use your debit card to set up recurring payments using the new online payments system. 

Yes, you will need to register on the new online payments system. See a step-by-step description of how to register your WES account.

Not at this time, although WES offers you the option of setting up a direct draft from your bank account on the 20th of each month. Simply fill out the Preauthorized Payments Agreement, sign it then send it to us along with your canceled check. If you would prefer to choose another day of the month, you can use your debit card to set up recurring payments using the new online payments system. 

Yes, WES offers you the option of pre-authorizing recurring payments from your bank account on the 20th of each month. Simply fill out the Preauthorized Payments Agreement, sign it then send it to us along with a copy of a voided check. If you would prefer to choose another day of the month, you can use your debit card to set up recurring payments using the new online payments system. 

No, although we suggest that your password be unique and memorable to you.

No, the previously set up recurring payments were stopped automatically by US Bank

No, just type in the number.

The security code is the last three numbers on the back of your credit card near the signature line or the four numbers above your credit card number, sometimes called a “v-code” or verification code.

You will receive a confirmation email regarding your auto pay setup. If you cancel Auto Pay, then you will receive a cancellation email. 

Yes, if you opt-in to email preferences, you will receive an email notification. All email preferences default to YES on all notifications. You can switch each to NO if you prefer not to receive email notification. 

Clackamas Water Environment Services rates are adjusted annually and an average 2.5 percent increase became effective July 1 to support current and ongoing sanitary sewer and surface water services and infrastructure. To help ease the financial stress during the COVID-19 crisis, WES will not charge late fees for unpaid wastewater or surface water bills at this time. WES also offers payment plans and Low-income Customer Discounts for those who qualify.