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WES Customer Service Survey
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Water Environment Services
Water Environment Services
Water Environment Services
Paperless Billing Registration form
Fill out this form and submit to subscribe or unsubscribe for paperless billing for your WES utility bill.
Note: This does not sign you up for automatic bill pay. To use the account management features of our new online payment system, which includes a Paperless Billing option, please go to www.clackamas.us/wes/pay to register or login.
Sanitary and Stormwater Rules and Standards Update
About the Project
Clackamas Water Environment Services is updating its Rules & Regulations (Rules) and Technical Standards. The District Rules are established to serve a public use and promote the health, safety, prosperity, security, orderly and uniform administration of the District affairs, and general welfare of the inhabitants using the District’s sanitary and stormwater systems. In order to do so we need to adopt an updated set of rules of operation for WES. The purpose behind this is multifaceted.
Goals of the update are to:
- Develop consistent & comprehensive Rules and Standards for WES (District)
- Consolidate & streamline development review and approval
- Improve regional alignment with county/cities
- Address new regulatory requirements
- Update policies to reflect new technologies
Click here for a summary of the key policy proposals
Key policies to be considered include:
Annexation (Rules, Section 2.4) - This section establishes procedures relating to the annexation of territory into the District. It is the intent of the District to promote orderly annexation of municipal and unincorporated land where it is determined in best interests of the District and adjoining cities to plan and provide for orderly development.
Sanitary EDU Assignments (Rules, Section 5.4.1) - Modify the Equivalent Dwelling Unit (EDU) classification assignments methodologies to align with current understanding of sanitary discharge volumes and impacts by category.
System Development Charges Installment Payments (Rules, Section 5.4.10) - Where the District assigns more than two EDUs to a development the District may approve an application to pay the charge in installments and may lien the property for the amount financed.
Reimbursement Districts (Rules, Section 5.6) - A Developer who is not otherwise eligible for SDC credits and who chooses or is required as a condition of development to finance or construct public improvements of the sanitary and/or stormwater system, such that other properties will benefit from those public improvements may request that the District establish a Reimbursement District.
Use of Public Property (Rules, Section 9) - This section establishes Rules to protect the public use of WES owned and managed property and facilities and to establish violations of those rules.
Enforcement (Rules, Section 10) - This section presents the enforcement policies, methods, and processes used by the District.
Low Income Monthly User Charges (Rules, Section 5.8.3) - The monthly user charge for service provided to the principal residence of a household having a maximum income under the qualifying limits shall be 50 percent (50%) of the monthly sewer user charge.
Draft documents include:
- Rules & Regulations draft
- Stormwater Standards draft
- Sanitary Standards draft
- Buffer Standards draft
An ordinance adoption hearing for the Rules & Regulations is scheduled for May 4, 2023. Formal public comment will be taken at that time. Second Reading and Adoption of an Ordinance Adopting Rules and Regulations for Water Environment Services.
For questions please email us at WES-Rules-Update@clackamas.us
Stakeholder Interviews
WES identified approximately 15 members of the development community (development engineers, planners, and others who utilize the rules and standards) to interview about sanitary and stormwater design standards. Information obtained during the interviews was compiled into a Stakeholder Interview Summary Memo.
Task Force Workshops
WES convened a Task Force to review and come to consensus regarding policy issues and technical standards that will be addressed in the rules and standards update. Members of the Task Force included both developers and municipal agency partners. The Task Force workshops were intended to introduce and get feedback on proposed policy and technical decisions.
Task Force Workshops included the following topics:
| Workshop #1 Project Overview and Task Force Role | agenda | notes | presentation |
| Workshop #2 Stormwater Performance Standards (Site Planning, Water Quality and Flow Control) | agenda | notes | presentation |
| Workshop #3 Stormwater Minimum Requirements and Facility types (including green infrastructure and proprietary systems) | agenda | notes | presentation |
| Workshop #3A Flow Duration Matching Tools | agenda | presentation | |
| Workshop #4 Sanitary and stormwater fiscal policies | agenda | notes | presentation |
| Workshop #5 Proposed Policies | agenda | presentation |
Stakeholder Outreach
WES has completed an extensive Stakeholder Outreach Process. Below are summary documents from the Stakeholder Outreach.
Presentation to County Commissioners
Informational Forum - Proposed Policy Boards
Informational Forum
Stakeholder Outreach Interview Summary
Contacts
Department Staff
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Stop Service
Complete this form to stop your sewer or surface water service. When we receive the form, we'll mail you a final bill. Please note that you cannot stop service temporarily. Stop service is for home ownership changes only.
Start Service
Complete this form to start sewer or surface water service. Services depend on your location. When we receive the form, we'll contact you about your services and responsibilities.
We do not set up tenant/renter accounts.
Stormdrain Cleaning Assistance Program (SCAP)
Avoid high water with our low rates!
Financial Reports
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WES Education
Help us protect the sanitary sewer system
Wipes, paper towels and other "unflushables" can create a sewer backup in your home. Flush only toilet paper and protect your home, the sewer system, and the environment.
When it comes to deciding what to flush down the toilet, Stick to the three P’s: pee, poo and toilet paper.
Fats, oils and grease (FOG) are found in common foods and food ingredients such as meat, fish, butter, cooking oil, mayonnaise, milk, gravies, sauces and food scraps.
Cleaning out your medicine cabinet? Don’t flush old or unwanted medications down the toilet or drain.
Help us protect the watersheds
Although convenient for cleaning surfaces and equipment, pressure washing can send dirty runoff into the storm drain system.
Trash on the ground can pollute our waterways. Here's how you can help.
Prevent polluting our streams and underground drinking water supplies.
Learn from KPTV Meteorologist Mark Nelsen in this friendly video reminder from WES, KPTV and our other Clean Water Partners.
Clackamas County has almost 100,000 dogs of all shapes and sizes. The FDA estimates that a dog excretes 0.75 pounds of waste per day. That adds up to nearly 13,000 tons of pet waste in our county per year!
Keeping your lawn free of weeds involves many choices — some are hazardous to our families, pets and waterways.
Heavy rains and fall leaves can cause high water and increase pollutants reaching our streams and rivers.
The following best management practices are recommended to prevent water pollution at apartment complexes and multi-family housing unit.
Ask your landscape maintenance contractor to use these best management practices to help protect our waters, our environment and those you love.
Additional Outreach and Education Resources
- Landscape Maintenance for Healthy Waters and Happy Customers
- NWETC Certified Erosion and Sediment Control Lead Training
- Stormwater One CESCL Certification Program
- CWT Training Academy Certified Erosion and Sediment Control Lead CESCL - OR
- Eco-3 CESCL certification course
- Watershed Health Education Program
- Parting with Pesticides Pledge Program for the Clackamas Watershed
- Got Weeds? Get help from CRISP
- The River Starts Here
- Love Your Lawn without Pesticides
- Moss on Roofs: Pesticide-Free Control
- Weed and Pesticide Information and Tips
- What's Your Lawn Style?
- What are PFAS?
- Clean Water Tips at Home
- Clean Water Tips for Business and Industry
Training, Outreach and Certifications
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Upgrade underway at WES’ Kellogg Water Resource Recovery Facility in Milwaukie
WES is committed to planning for the future, which means proactively taking steps to ensure our facilities, equipment and infrastructure are up-to-date in order to provide state-of-the-art service to our customers.
To meet this challenge, WES is currently upgrading our Kellogg Water Resource Recovery Facility in Milwaukie. The Kellogg facility is undergoing a major refurbishment that is scheduled for completion in 2020. These upgrades will put Kellogg in an excellent position to provide dependable and cost-effective services for the next 20 to 30 years.
Dedicated to being a good neighbor to the community surrounding the Kellogg facility, WES determined that one of the major upgrades needed was to increase odor control. To achieve this, covers were placed on a portion of the aeration basins, which are large tanks that play key roles in breaking down pollutants.
Additional improvements include the replacement of pipes, pumps, electrical systems and other upgrades that will bring the facility up to full operational capabilities.
WES is strategically sequencing and staging the refurbishment project in order to keep the facility fully operational during construction
Photos
Kellogg plant
Touring the Kellogg plant
Videos
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