Clackamas County 911

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A Day in the Life of a CCOM Dispatcher

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Animal

Clackamas Dog Services

Children and youth

National Center for Missing and Exploited Children (NCMEC)
Safety Belt and Child Seat Laws
Oregon Impact Distracted Driving and Car Seat Safety

Involved in a non-emergency vehicle crash?

Mental health crisis

Behavioral Health | Mental Health Crisis Line

Neighborhood concerns

Public safety links

Tip lines or online reporting

FBI Tips and Public Leads
US Immigrations and Customs Enforcement Tip Line Call 1-866-DHS-2-ICE
Oregon State Patrol Email
Clackamas County Sheriff's Office Call 503-723-4949
Canby Police Department
Oregon City Police Call 503-496-1616 (to report suspected drug activity)

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Clackamas 911 Forms

Audio/Printout Request Form
Used for telephone/radio recordings.
Business or Residential Address Update Form
Update Information about alarms, gates or businesses'
Premise/Hazard Form
For law/fire agency use only — report premise hazards for CAD.
Sign up for Public Alerts
9-1-1 Satisfaction Survey

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When To Call 9-1-1

When in doubt, always call 9-1-1
For non-emergencies, call 503-655-8211.

Emergency calls may include reports of:

any emergency where life or property is in immediate danger
injury requiring immediate medical attention
fire (not a controlled burn pile or other controlled fire)
crime in progress
serious traffic accident
violent dog has attacked a person (not just running at large)
driver is dangerously swerving on the road
someone is playing with guns

What to Expect When Calling 9-1-1

During any emergency, staying as calm as possible helps you get the fastest and most accurate assistance. Speak clearly, answer the call-taker’s questions, and stay on the line until you are told to disconnect.

What the Call-Taker Will Ask

When you call 9-1-1, the call-taker will:

Ask for the address or location of the emergency. Be prepared to confirm it.
Ask whether you need police, fire, or medical assistance.
Ask a series of questions to help responders understand the situation and get you the right help.

Call-takers verify addresses as a safety measure to avoid sending responders to the wrong location.

Police Emergencies

You may be asked about:

What is happening right now
Whether weapons or alcohol/drugs are involved
Where suspects are located
Descriptions of people or vehicles

Fire Emergencies

You may be asked:

What is burning
Whether flames or smoke are visible
Whether buildings are threatened
Approximate size of the fire
Whether hazardous materials are involved

If you are reporting a fire from inside your home, evacuating is the priority. Call-takers will dispatch help immediately.

Medical Emergencies

Expect questions about the medical problem, symptoms, and condition of the patient. This helps responders bring the right equipment and personnel.

Calling 9-1-1 From Different Types of Phones

Cell Phone

Be prepared to say “help” or press 1 to reach a dispatcher.
Know your location. Cell phones provide approximate coordinates, but they can be inaccurate or missing.
When calling from a cell phone in Clackamas, Multnomah, or Washington counties, you will first hear a recording prompting you to say “help” or press 1. Instructions play in English and Spanish.

This system filters out accidental calls — about 20% of cell calls to 9-1-1 are pocket dials.

If your call reaches the wrong 9-1-1 center, dispatchers will transfer you to the correct location.

Landline (Home Phone)

Dial 9-1-1 directly. Your call connects straight to a call-taker in Clackamas County.

PBX/Business Phone

You may need to dial 9-9-1-1 depending on your system. If you normally dial 9 for an outside line, check with your employer or phone provider to confirm.

VoIP / Internet-Based Phone Systems

Before choosing a VoIP service, understand the following limitations:

Some VoIP systems do not automatically support 9-1-1. You may need to activate this feature before it works.
Not all VoIP providers route calls to actual 9-1-1 dispatchers. Some route to a general non-emergency number, which may be busy or delayed.
Emergency responders may not be able to find you if the call drops, fails, or cannot transmit your location.
Power or internet outages will disable your VoIP phone, including its ability to call 9-1-1.
Network congestion can slow or affect routing of VoIP 9-1-1 calls.
If others in your home or business do not know how to use your VoIP system, they may not be able to call 9-1-1 in an emergency.

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First Responder Portal

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About Clackamas 911

The Clackamas County Department of Communications, C-COM, provides 9-1-1 emergency and non-emergency call-taking service to the public. C-COM also provides radio dispatch services to 14 Law and Fire agencies (8 Fire, 6 Law).

9-1-1 Service Area

We answer 9-1-1 calls for all of Clackamas County, except within the city limits of Lake Oswego, West Linn and Milwaukie, whose calls are answered by Lake Oswego 9-1-1 (LOCOM).