Social Services

Social Services

Medicare and SHIBA Counseling

Are you already on Medicare? Are you new to Medicare?

Open Enrollment is the time to review your Medicare plan, learn what’s new in Medicare, compare and change your Medicare Advantage and Medicare Part D plans or enroll in a plan if you do not already have one. Certified SHIBA (Senior Health Insurance Benefits Assistance) Volunteer Counselors are available to assist with Medicare questions during Open Enrollment and year-round.

Contact the Clackamas County SHIBA Helpline at 503-655-8269 Option 4, Monday – Thursday, to request a personalized counseling appointment.

Resources

If you are new to Medicare, you may want to explore the following resources:


The State of Oregon SHIBA website has a digital version of the Oregon Guide to Medicare Insurance Plans and related documents. You can print any or all pages of the digital version.

A printed copy can be requested by contacting the Clackamas County SHIBA Helpline at 503- 655-8269, option 4. Please leave your name, address and phone number.

If you have Medicare questions, please contact the Clackamas County SHIBA program, available year round, at 503-655-8269, option 4, for free, objective Medicare assistance.

This website is supported by CFDA (Catalog of Federal Domestic Assistance) or Assistance Listing number 93.569 from the Community Services Block Grant Program within the Administration for Children and Families, a division of the U.S. Department of Health and Human Services. Neither the Administration for Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided). The opinions, findings, conclusions, and recommendations expressed are those of the author(s) and do not necessarily reflect the views of the Administration for Children and Families and the Community Services Block Grant Program.

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Social Services Customer Satisfaction Survey

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Social Services would love to hear you opinion about the services you received.

Please take a few minutes to tell us about your experience. We will use your feedback to make sure that our programs are meeting the needs and expectations of county residents.

General Customer Satisfaction Survey 

Please complete this survey if you used any of the following services:

  • Housing Services
  • Veterans Services
  • Utility Support Program
  • A program that is not listed below

Encuesta de satisfacción del cliente

A Servicios Sociales le encantaría conocer su opinión sobre los servicios que recibió. Tómese unos minutos para contarnos su experiencia. Usaremos sus comentarios para asegurarnos de que nuestros programas satisfagan las necesidades y expectativas de los residentes del condado.

Encuesta general de satisfacción del cliente

Complete esta encuesta si usó alguno de los siguientes servicios:

  • Servicios de vivienda
  • Servicios para veteranos
  • Programa de apoyo para servicios públicos
  • Un programa que no figura a continuación

Отзывов клиентов

Служба социального обеспечения хотела бы узнать ваше мнение о полученных услугах. Просим вас найти несколько минут, чтобы рассказать нам о своих впечатлениях. Ваш отзыв поможет нам усовершенствовать наши программы, чтобы они соответствовали потребностям и ожиданиям жителей округа.

Опрос по общему уровню удовлетворенности клиентов

Пройдите опрос, если вы пользовались какими-либо из следующих услуг:

  • Жилищные услуги
  • Услуги для ветеранов
  • Программа помощи в оплате коммунальных услуг
  • Не указанная здесь программа
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Aging Services Advisory Council

Clackamas County Social Services is the Area Agency on Aging (AAA) for Clackamas County.  AAAs are agencies that are designated by the state and federal government to provide services, support and information for older adults and people who experience a disability, so they can live independently and actively engage with their community.

The work of the AAA is supported by the Aging Services Advisory Council (ASAC). Council members participate in the development of planning documents and help the agency evaluate the effectiveness of the programs that are delivered, both by the county and by community partners, including 10 senior centers serving all regions of the county. 

Council Members bring their lived experience and the experience of their family and social networks to inform program development. Members also play a key role in communicating to their networks about information and resources that they learn about via their Council Membership.
 
In 2024, ASAC Members learned about and discussed issues including:

  • Emergency Services in Clackamas County
  • Oregon Project Independence – Medicaid Expansion
  • The Clackamas County Community Action Board Community Needs Assessment
  • Suicide Prevention Efforts in Clackamas County
  • Current State of the Addictions Crisis in Clackamas County

These are some examples of the work that ASAC has done:

  • The ASAC Adult Center Liaison Subcommittee visited local senior centers to review services. They met with the Center Directors and collected data on service provision.
  • ASAC Members provided feedback on the development of a survey tool and process to seek input from older adults in Clackamas County. The survey will inform the County's Area Plan, which addresses the needs of older adults, adults with disabilities, and their caregivers).
  • Representatives from ASAC contribute to the Social Services' Service Equity and Emergency Preparedness Committees and attend the Oregon Association of Area Aging Agencies and Disabilities (O4AD) meeting.
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Advisory Council Roster

  • Dan Hoeschen – Chair
  • Eric Olson – Vice Chair
  • Steven Bushman – Secretary
  • Carol Bernhard
  • Jim O'Brien
  • Joyce Caramella
  • Kristina John Baptiste
  • Lynne Byrne
  • Patricia Torsen
  • Scott Stahl
  • Sonya Norton
  • Kimberley Whitely
Liaison
Department Staff
Sean Wells
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Veterans Advisory Council (VAC)

The Clackamas County Veterans Advisory Council advises the Clackamas County Board of Commissioners and the Department of Health, Housing and Human Services on all matters relating to the provision of services to veterans, their families and dependents, ensuring that the needs of veterans, their families and dependents are recognized and addressed in a timely manner. Veterans Advisory Council also makes recommendations regarding current issues affecting veterans, their families and dependents.

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Council members

  • Betty Fish-Ferguson - Chair
  • Tracy Bogard – Past Chair
  • Paul Edgar
  • Laurie Kimmell
  • Janet Braman
  • Gregory Freetage
  • Carol Bernhard
  • Donnie Hedlind
  • John Budiao
  • Tawnya Lege
  • Thomas McAlarney
  • Dan Miner
  • Austin Hansen
Contact Us
Department Staff
Sean Wells
Staff liaison
971-201-6181
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Clackamas County Connects Shuttle Service

Clackamas ConnectsThe Clackamas County transit shuttle service provides a vital connection to our rural communities and areas that are hard to get to by transit. These shuttles help relieve congestion on county roads and they will provide critical, last-mile connections between service provided by regional transit.

The shuttles are a free “deviated fixed-route” service. Can’t make it to the main bus stop or route? Call 24 hours in advance 971-358-0623 to make arrangements and check availability to be picked up or dropped off within ¾ mile from the route. You may also signal/flag the bus to get on or off the bus in-between stops.

Easy trip planning, real-time bus tracking, and connections with popular rail services all from your phone. 

Passio GO™ represents the next generation of passenger apps for transit that is fully focused on the passenger experience.

Service Lines

The four shuttle services fill gaps from TriMet stops to underserved portions of Oregon City, Clackamas Industrial Area and Estacada. 

Oregon City

This shuttle line provides enhanced transit access throughout Oregon City. This shuttle operates on weekdays only. Service begins and ends at the Oregon City Shopping Center from 6:30 a.m. to 8:57 p.m.

OC Route and Schedule

click here for full timetable

Clackamas Industrial Area

This shuttle line provides enhanced transit access to the Clackamas Industrial Area located primarily east of Interstate 205 along Highway 212. This service will link Clackamas Town Center Transit Center and locations throughout the Clackamas Industrial Area, ensuring connections to large employers in Clackamas and to Clackamas Community College.

The Clackamas Industrial Area shuttle operates weekdays only. Service begins and ends at Clackamas Town Center from 4:50 a.m. to 11:23 a.m. , as well as 1:00–8:33 p.m..

Clackamas map & schedule

click here for full timetable

CCC Xpress

This shuttle line connects the Oregon City and Clackamas Industrial Shuttles. The shuttle provides a direct connection between Clackamas Town Center and the Clackamas Community College Campus in Oregon City. The shuttle operates on weekdays only.

click here for full timetable

Estacada Shuttle

This shuttle line connects Estacada to Clackamas County College over Redland road. The shuttle operates on weekdays only.

Estacada Shuttle time table

click here for full timetable

Shuttle FAQs

93996

More Information

Under contract by MTRWestern 
Customer Contact: 
971-358-0623

Managed by Clackamas County Social Services 
Please contact us directly to request a schedule in an alternate format, or with any complaints or concerns: 
PO Box 2950, Oregon City, OR 97045 
503-655-8640, TTY 503-650-5646

The Clackamas County Connects Shuttle Service Respects Civil Rights

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Utility Support Covid-19 Related Call-Back Request Submission

In addition to our usual funding sources, we have received a limited amount of CARES Act funding to address COVID-19 affected households. Our priorities with this specific fund is to assist households that have lost their jobs or have had a reduction in income—in particular households within Clackamas County that have not yet received unemployment or experienced delays with their claims and households that have been quarantined.