Limited English Proficiency | Environmental Justice | Americans with Disabilities Act (ADA) | Requesting an Accommodation | Complaint Process | File a complaint | DTD Responsibilities
Limited English Proficiency
The Department of Transportation and Development recognizes that language can be a barrier to accessing benefits or services, understanding and exercising rights, complying with regulations or understanding other information provided as part of its programs and activities. People with Limited English Proficiency (LEP) are those who do not speak English as their primary language and have limited ability to read, write, speak or understand English.
DTD ensures that people with limited English proficiency have full access to its programs, benefits, services and activities. No person shall be deprived of such access because of their language skills or English proficiency.
- Each DTD division assesses the language proficiency of the persons to be served to determine how to provide meaningful access to their services, benefits, programs and activities.
- Each division also identifies documents vital to the public's interaction with that division and translates those documents into the languages identified in the Safe Harbor analysis in the Clackamas County Title VI Plan (Spanish, Russian, Chinese, Vietnamese and Korean).
- All department staff members have access to contractors that can provide telephonic, written and in-person meeting translation or interpretation.
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Environmental Justice
It is the policy of DTD to comply with all environmental justice requirements, and to ensure that persons affected by the department's actions have an opportunity to be meaningfully involved in the decision-making process. The department considers whether any decision, service, program or benefit results in a disproportionate adverse human health or environmental effect, including social and economic effects, on communities of color, tribal communities and other communities underrepresented in public processes.
Environmental justice is:
- Predicated on the notion of fair treatment and equal protection, meaning a just distribution of the benefits and burdens of decisions and actions.
- Based on the conviction that no group of people should bear a disproportionate share of the negative consequences resulting from the execution of government policies and programs.
To ensure fair treatment and involvement in decision-making, the department identifies potentially impacted communities and works to involve those communities so that the opportunities to participate are full and genuine.
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Americans with Disabilities Act (ADA)
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Requesting an Accommodation
To request an accommodation, alternative format of communication, translation or interpretation for any language including ASL (American Sign Language) in order to access DTD programs or processes, please contact Jeff Owen, Nondiscrimination Coordinator for the Department of Transportation and Development at 503-742-4696, or at swilliams@clackamas.us.
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Complaint Process
DTD is committed to continually improving its work, and welcomes comments or suggestions on how to improve delivery of services or communications with the public. The department is also committed to ensuring equity and fairness in providing its services, including all community members in the planning and decision-making process, and being transparent about how department decisions are made.
Any person who believes they have been excluded from participation in department activities or programs, or has received unequal treatment or discrimination in the receipt of benefits or services based on their race, color or national origin (including Limited English Proficiency) has the right to file a discrimination complaint with the Nondiscrimination Coordinator.
File a complaint
To submit a complaint, please complete an online complaint form below, or complete and submit a paper copy in person. Forms are available at all DTD public locations:
- Development Services Building, 2nd and 3rd floors, 150 Beavercreek Road, Oregon City
- Transportation Services Building, 19246 Wacheno Parkway, Oregon City
- Dog Services, 13141 SE Highway 212, Clackamas
Online complaint form
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DTD Responsibilities
Under the Non-discrimination Policy, DTD is responsible for ensuring that concerted efforts are made to identify and eliminate any unfair treatment and inequality in any of its program areas. DTD activities to implement the Non-discrimination Policy include the following:
- Reviewing plans, reports, regulations and grant applications in relationship to the Non-discrimination Policy.
- Identifying and eliminating civil rights disparities across department functions, including discrimination in benefits or burdens of the department's projects, programs and services.
- Updating the DTD Non-discrimination Plan as needed due to changes in federal, state and local non-discrimination regulations.
- Conducting inclusionary public involvement processes that are open and accessible to all as part of the development, review and adoption of projects, plans and policies.
- Facilitating access to DTD functions, programs and processes by responding in a positive and timely manner to requests for accommodation by those with Limited English Proficiency or disabilities.
- Evaluating and responding to complaints in a timely manner, as described in adopted procedural guidelines, and resolving those complaints at the appropriate division or department level.
- Providing training on non-discrimination issues and regulations for department employees.
- Requiring compliance with non-discrimination regulations by department suppliers and contractors.
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